Support
Everything you need to know to enhance your experience.
New to the Program?
Here is some helpful information to help you learn your way around here.
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Quick Start Guide
Step-by-step setup instructions for new couples.
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Onboarding Video
Watch a tutorial on how to navigate REP and the Romancier App.
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FAQs for Beginners
Common questions about registration, engagement, and tracking.
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Login Issues
Reset your password or troubleshoot access problems.
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Subscription Management
How to upgrade, pause, or cancel your membership.
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Billing & Payment Help
Resolve payment issues or update billing information.
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Technical Support
Report bugs or request app assistance.
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Logging TouchPoints & Weekly Activities
Track daily TouchPoints, date nights, and communication efforts.
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Setting Up Notifications & Reminders
Enable romance reminders for date nights and check-ins.
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Fantasy Love Story Feature
Engage in storytelling challenges with your partner.
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Forums, Groups & Meetups
Join community discussions and local or virtual meetups.
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Communication Help
Access coaching and conversation starter prompts.
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Join REP Forums
Engage in discussions and weekly romance challenges.
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Ambassador Program
Earn 20% per couple referral and lead local groups.
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Masterclasses & Live Q&As
Attend expert-led sessions on the 3rd Saturday of each month.
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Email Support
Get help via email support for any inquiries.
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Live Chat Support
Chat live with a REP Support Specialist.
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Schedule a Support Call
Book a one-on-one call for personalized assistance.